Effective Date: July 10, 2025

Company Name: ProMinds Technical Services
Owner: Ashraf
Email: contact@promindstechnicalservices.com
Website: www.promindstechnicalservices.com
Location: Dubai, United Arab Emirates

At ProMinds Technical Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, physical address.
  • Service Information: Details about the services you request or inquire about.
  • Website Usage Data: IP address, browser type, pages visited, time spent on our website (collected through cookies and analytics tools).
  • Communication Records: Emails, calls, and messages exchanged with us.

2. How We Use Your Information

Your information is used for the following purposes:

  • To respond to inquiries and provide customer support
  • To schedule and deliver our technical services
  • To send service updates, invoices, or reminders
  • To improve our website and customer experience
  • To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service providers or subcontractors involved in fulfilling your requested service (only when necessary)
  • Legal authorities if required by law, court order, or to prevent fraud or misuse

4. Data Storage and Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, or disclosure.

  • Your personal information is stored securely on password-protected systems.
  • Only authorized personnel have access to sensitive data.
  • We retain personal data only for as long as necessary to fulfill service and legal obligations.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve functionality and performance
  • Analyze site traffic and usage behavior
  • Provide a better user experience

You can modify your browser settings to decline cookies, but some website features may not function properly.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for data processing
  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please email us at contact@promindstechnicalservices.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. All updates will be posted on this page with the revised date.

9. Contact Us

For any questions, requests, or concerns related to this Privacy Policy, please contact:

ProMinds Technical Services
📧 Email: contact@promindstechnicalservices.com
🌐 Website: www.promindstechnicalservices.com